Events
Umamusume: Cygames announces deadline and limits for LA reimbursement
Following the visa-related cancellation, Cygames is setting the terms for reimbursing flights, hotels and cancellation costs.
On November 13, 2026, Cygames published the reimbursement terms for the cancelled Los Angeles concerts of Umamusume: Pretty Derby. Ticket purchasers and participants in the official JTB tour can claim travel and cancellation costs until November 30 at 11 p.m. Los Angeles local time. In Germany, that corresponds to December 1, 8 a.m. CET.
The concerts of the "7th EVENT WORLD TOUR: THE STAGE" were scheduled for October 22 and 23, 2026, at the Peacock Theater. Cygames cancelled both performances on October 20 because the visas required for entry into the United States were not in place. The reimbursement scheme now published goes beyond the previously announced refund of tickets.
Flights, hotels and cancellation: these costs will be reimbursed
Anyone who had already travelled to Los Angeles for the concerts will be reimbursed for actually incurred hotel costs for a maximum of two nights if one concert day was booked, or three nights if both days were booked. The cap is 50,000 yen or 320 US dollars per person per night, depending on the payout currency.
For round-trip flights, including taxes and fuel surcharges, Cygames has set a cap of 700,000 yen or 4,450 US dollars per person. Those who did not travel and instead cancelled their bookings should receive the actually incurred reimbursable cancellation costs, without these flight and hotel caps. For participants in the JTB official tour, JTB reimburses the flight and hotel costs included in the travel package.
Application and deadline
Applications are to be sent by email, in Japanese or English, to the contact point set up by Cygames. Required information includes, among other things, the type of booking, seat details where applicable, the region of residence and the email address used to purchase the tickets. Receipts and bank details will be requested only at a later stage. Anyone who has already responded to a JTB message and submitted the details does not need to repeat this.
The full requirements and the responsible contact address are provided in the official Cygames notice. After the deadline has passed, reimbursement may not be granted. Regular ticket and JTB tour price refunds are handled separately via AXS and JTB respectively.
Concert merchandise is also to be made available to ticket holders outside the USA and Canada through a separate shipping route. Cygames will announce purchasing details after reviewing the information received.
The cancellation interrupts an internationally staged concert series of the anime and game franchise. Further reports on comparable live formats concern the planned ALIEN STAGE world tour and the ticket refunds for Midnight Grand Orchestra.